Help with buying your recording, saving it to your phone and finding it again. Website purchases provide permanent MP3 downloads with a one-time payment and no subscription.
What do I receive when I buy?
You receive the complete MP3 recording shown on the product page. Bundles contain three separate complete recordings. These are digital downloads, not physical CDs. Check the product page for the duration, included recordings and whether the audio has music or narration only.
How do I get my download?
After successful payment, use the download link on your order confirmation or in your order email. Allow the payment to finish processing. If you have a website account and the order is linked to it, you can also find your recordings under My account → Downloads.
Do I need an account?
No. Guest checkout is available. Use an email address you can access and keep your order email, as it contains the information you need to recover your purchase.
How do I download on Android?
- Open your order email or website download link in your browser.
- Tap the recording’s download link and allow the file to finish saving. If it opens in a player, use the player or browser’s download option.
- In Chrome, open the three-dot menu and choose Downloads. You can also look in your phone’s Files or My Files app, under Downloads.
- Open the MP3 in an audio player that supports local files.
How do I download on iPhone or iPad?
- Open your download link in Safari and download the recording. If it opens in a player, use the share menu and choose Save to Files when available.
- Open the Files app, choose Browse and look in Downloads. Depending on your settings, this may be under iCloud Drive or On My iPhone.
- Tap the MP3 to play it. For offline listening, make sure the file is downloaded onto the device rather than available only in iCloud.
You can use website MP3s on iPhone or iPad without a Letting Go Hypnosis iOS app.
Can I listen offline?
Yes. Download the complete MP3 while connected to the internet. Then play the saved file from your device, rather than reopening the website player. Before travelling, test it with Wi-Fi and mobile data switched off. Streaming a preview is not the same as saving the full recording.
I cannot find my order email or download. What should I do?
Check your spam and junk folders and search your inbox for Letting Go Hypnosis. If the purchase is linked to a website account, sign in and check Downloads. For guest orders, lost emails or links that no longer work, email support@lettinggohypnosis.com with your order email address and order number if you have it. We can help locate your order. Do not send passwords or full card details, and contact us before buying the same recording again.
Can I download again after changing phones?
Keep a backup of your purchased MP3s. You can copy your saved recordings to your new device for personal listening or use your order download links again. If you cannot access an old order, contact us with the details above.
What is the difference between website and app access?
Website: your purchase gives you an MP3 file that you can save and play in a compatible audio player. You do not need the Letting Go Hypnosis app to use it.
Android app: the app provides its own listening library, including three free recordings: Deep Sleep Reset, Build Self-Confidence, and Let Go of Stress & Deeply Relax. A downloaded website MP3 and an unlocked item in the app are different forms of access.
If a website purchase is not showing in your app library, contact support with your website order number and the email you use in the app before purchasing again. For an app-store purchase, keep the store receipt and use the store account used for that purchase. We can help identify the appropriate recovery route; do not assume a website order will appear automatically in an app-store purchase history.
Which recording is free on the website?
Deep Sleep Reset is a complete free recording. Complete its free checkout to receive the MP3; no payment is required. Joining the mailing list is optional. Other free audio previews are short samples, not the complete paid recordings.
Why does my download open in the browser?
Some phones start playing an MP3 instead of saving it automatically. Look for a download control or a save-to-files option. Use a normal browser rather than an email app’s built-in preview if needed. Check your connection and available storage, and let the download finish before opening it.
Where can I find the purchase policies?
Read our Refunds and Digital Downloads Policy and Terms and Conditions before purchasing.
Still need help?
Contact us or email support@lettinggohypnosis.com. Tell us your device type, recording name and what happened.
Listen safely: only listen somewhere you can rest safely, never while driving or operating machinery.
Device help: Apple’s download guide · Google’s Android download guide.